Refund Policy

14-day money-back guarantee

If you are not happy with your Solace subscription, you can request a full refund within 14 days of your initial purchase. We want Solace to feel right for you, and we will not hold you to a plan that does not.

How to request a refund

Payments for Solace are processed by Paddle, our Merchant of Record. To request a refund:

• Visit paddle.net and look up your purchase using the email you used at checkout, or
• Contact our support through the contact details in the app.

Refunds are issued back to the original payment method. It usually takes a few business days for the refund to appear, depending on your bank or card issuer.

Renewals

You can cancel your subscription at any time through the customer portal to stop future renewals. After the 14-day window, renewal charges are generally non-refundable, but if something feels off please reach out, we will consider requests on a case-by-case basis.

Free trial

If your plan includes a free trial, you can cancel before the trial ends and you will not be charged.

Contact

Questions about a refund? Reach us through the support contact in the app or through paddle.net.